Our 2020 Security Study shows that, when set up and monitored properly, AI and machine learning tools can increase cybersecurity effectiveness for companies both large and small. Organizations adopt AI for many different reasons, primarily to help with cybersecurity analysis or security orchestration, automation, and response (SOAR). Three-quarters of organizations using AI reported a significant improvement of cybersecurity effectiveness, however, due to the complexities of process automation and orchestration in enterprise-scale IT environments, AI adoption often gets impeded. But despite a lack of technological resources when compared to Enterprise organizations, Small and Medium organizations have a strong adoption rate of AI-based SOAR tools. Of the organizations that work with AI tools, 66 percent said they find the tools challenging to configure and use correctly.